How GetCars works
Help
Detailed guides to your account, bidding, and import. Written for customers — what you see on screen and which rules apply.
Getting started
- How GetCars worksWhat the account can do, how an auction purchase runs, and where to start.Open guide
- Account, registration and sign-inRegistration, email code, sign-in, sign-out, and forgotten password.Open guide
- Profile and billingContact details, person vs company, ARES, and when billing is complete.Open guide
- Password, notifications and deleting the accountPassword change, this device, alerts, and permanent deletion.Open guide
Bidding and buying
- Deposit and bidding powerPlans, contract, transfer, limits, upgrades, and refunds.Open guide
- How to search auction carsCatalogue, filters, lot history, watchlist, and what to read before bidding.Open guide
- Watchlist and saved searchesThe heart on a lot, the dashboard list, and saving auction filters.Open guide
- Copart and IAAI auction branchesLive list of yards from our database — city, state, ZIP, and branch code.Open guide
- GetCars recommendationsThe three lot badges and when we approve a bid.Open guide
- Auction titles (documents)Which titles we recommend, which to check, and which not to buy.Open guide
- How to bidPrebid, plan limits, approval requests, and increases.Open guide
- Buy nowBuy now vs a purchase request, and when the buy is binding.Open guide
- If Bid after the auctionWhen the seller offers a higher amount and what you can choose.Open guide
After purchase
- Customer dashboardEvery section you see after sign-in.Open guide
- Business cases and shippingImport statuses, your actions, and the handover protocol.Open guide
- InvoicesDocuments, payments, and how they relate to the deposit.Open guide
- InquiriesWhen you do not want to bid yourself and write to us instead.Open guide
Other services
- Stock vehiclesCzech, USA, and NPA stock — how to buy or inquire.Open guide
- Import calculatorIndicative price, ZIP, duty, and Made in USA.Open guide
- Homologation and STKThe form, lights, VIN, and appointments.Open guide
- When to contact usWhat to put in the message when a deposit, lot, or case is stuck.Open guide